Latency is very high, so it’s jitter (above the recommended 30 ms.), and packet loss jumped to the roof. In this case, I could barely see and hear any voice on the other end. Participants confirmed that they had trouble hearing my voice. You can see that the latency is high (more than 100 ms.) both at sending and receiving there’s also high packet loss on the receive side (highlighted in orange). Here’s when I started experiencing a choppy call.

You can note that for both sent and received traffic, the latency, jitter, and packet loss metrics are below the recommended thresholds. Next to each screenshot, I noted the overall experience I had. In the following section, I took three screenshots of a good, a bad, and the ugly zoom session. The following table will help define what the recommended versus bad performance values are.

Zoom provides real-time statistics for three key network performance metrics : latency, packet loss and jitter.

In the Statistics section, select Audio (the video section reports the same metrics and behaves quite the same as voice).

In the Zoom menu bar, click on Edit then go to Preferences.

Here’s how you can troubleshoot Zoom problems in macOS: That’s still not the best way to figure out what’s really going on. If there are multiple participants, then you can easily sort out who’s having problems (if it’s you, then you’ll have issues hearing all participants). If, in the meeting, there’s just one other person, then there’s a 50-50 chance that it’s you. You start wondering whether it’s you or them. Let’s assume that you are having difficulties hearing other participants. Hopefully this simple procedure will help you, or your tech support analyst, understand what’s causing the bad audio/video quality that you are experiencing. Let’s walk through a troubleshooting procedure that can help you figure out what’s causing Zoom performance issues.

Test a zoom call